Refund policy

At Zentro Picks, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, we're here to help through our return and refund process.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must meet the following conditions:

The product must be in its original, unused, and new condition.
The item must be returned in its original packaging.
The product must include all original accessories and components.
The item must be in the same condition as when you received it.

Products that do not meet these requirements may not qualify for a return.

2. Return Process

To initiate a return, please contact us through email at support@zentropicks.shop.

When contacting us, please provide:

Your order number.
The name of the product you wish to return.
The reason for your return.
Photos of the product, if applicable.

Once your return request is reviewed and approved, you will receive instructions for returning the item.

Important: Approved return items must be shipped back within 14 days of receiving return authorization. Please ensure that the product is securely packed in its original packaging.

3. Refund Policy

We offer refunds for eligible returned products. Once we receive your returned item, our team will inspect its condition to ensure it meets our return requirements.

After the returned product has been received and approved, we will process your refund within 10 days.

Approved refunds will be issued to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at support@zentropicks.shop.

Please include your order number and clear photos of the issue so our team can review your request and provide appropriate assistance.

5. Return Shipping

Please contact our support team before sending any product back. Returns must follow the instructions provided by our team.

Any applicable return shipping costs will be communicated during the return process.

6. Non-Eligible Returns

Returns may be declined if:

The product has been used, damaged, or altered after delivery.
The item is not returned in its original packaging.
The product is missing original components or accessories.
The return request does not meet our stated eligibility requirements.

These conditions do not limit any mandatory consumer rights under applicable law.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests are subject to the order processing and shipping status. Once an order has been shipped, it may no longer be eligible for cancellation and may need to follow our return process.