Shipping policy

At Zentro Picks, we aim to provide a smooth and convenient shopping experience with reliable and affordable delivery. We are pleased to offer free standard shipping on all eligible orders within the United States.

Please review our shipping policy below for information about order processing, delivery times, and shipping destinations.

1. Shipping Destinations

We currently offer shipping within the United States only.

At this time, we do not offer international shipping or delivery outside the United States.

2. Free Shipping

Enjoy FREE STANDARD SHIPPING on all orders delivered within the United States.

There are no additional standard shipping charges at checkout.

3. Order Processing Time

Orders are typically processed within 2–3 business days after successful payment confirmation.

During this time, we verify, prepare, and package your order for shipment.

Please note:

Orders are not typically processed on weekends or public holidays.
Processing may take slightly longer during busy periods or holidays.
You will receive a shipping confirmation once your order has been dispatched.

4. Shipping and Transit Time

Once your order has been processed and shipped, the estimated transit time is 3–5 business days.

Our estimated delivery schedule is:

Order Processing Time: 2–3 business days
Transit Time: 3–5 business days
Total Estimated Delivery Time: 5–8 business days

Delivery times are estimates and may vary depending on your delivery location, carrier operations, weather conditions, and other unexpected circumstances.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

You can use the provided tracking details to monitor your shipment and stay updated on its delivery progress.

Please allow some time for tracking information to become available after dispatch.

6. Shipping Delays

While we work to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:

Severe weather conditions.
Carrier delays or service disruptions.
Public holidays and peak shopping seasons.
Incorrect or incomplete shipping addresses.
Unexpected transportation or logistical issues.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team for assistance.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your shipping address, please contact us as soon as possible at support@zentropicks.shop.

We cannot guarantee address changes once an order has been processed or shipped.

8. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please check around your delivery location and with household members or neighbors.

You may also contact the shipping carrier for additional information. If you still need assistance, please reach out to our support team.